Dedicated Micros Customer Support Services

Dedicated Micros Inc. is committed to ensuring our customers receive superior service the first time and every time. With over 25 years in the video management industry, we know that customer loyalty is the key to our success. We will never stop striving to improve how we serve you.

Our telephone support lines are open 8 a.m. - 8 p.m. EST, five days a week. You may also place a request via an online form. We will answer requests as soon as possible, usually within one business day.

Technical Knowledgebase

Disc Space Calculators

Warranty & Repair

Customer Support FAQs

Contact Technical Support

Monday through Friday -
8 a.m. - 8 p.m. EST
Toll Free: 1-877-DM-SUPRT
(1-877-367-8778)
Press 4 for Technical Support
Email: techsupport@dedicatedmicros.com

Contact Customer Service

Monday through Friday -
8am to 5pm EST
Toll Free: 1-877-DM-SUPRT
(1-877-367-8778)
Press 5 for Customer Service
Press 7 for Return Authorization
Email: custsupport@dedicatedmicros.com

Dedicated Micros only sells wholesale products through authorized distributors to ensure customers obtain proper support and service. If a Dedicated Micros product is purchased from an unauthorized distributor or other source, including retailers, mail order sellers and unauthorized online sellers, it will not be honored or serviced under existing Dedicated Micros warranty policy.

Any sale of products by an unauthorized source or other manner not authorized by Dedicated Micros will void the warranty on the applicable product.

If you have questions about a reseller, please contact Dedicated Micros by calling 1-877-367-8778 and pressing 5 for Customer Service.